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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ronna Kabatznick

March 7, 2023

5  out of  5 rating by Ronna Kabatznick
"Wow! Another great shout out to Steve and Yolanda - so far they have taken a huge weight off my shoulders as they (not me) deal with a nerve wracking accident. Extremely competent even though rates will go up - I can't complain."

Laurie Tsou

March 4, 2023

5  out of  5 rating by Laurie Tsou
"I have always had EXCEPTIONAL service from the Steve Bauer team. However, this was especially true in regards to the last few days. I just experienced a collision - it resulted in a total loss of my car. I texted Yolanda Allen-Hill (part of Steve's team) at the time of the accident and she responded with an informative and supportive call. Honestly, it was a lot to deal with considering it was such a big accident, but felt comforted with the ease, thoughtful, and QUICK service. Special shout out Yolanda - an angel sent from heaven! You won't be disappointed when working with Steve's team!"

Julian Bigi

February 28, 2023

5  out of  5 rating by Julian Bigi
"I've had insurance (car and renter's) through Steve for 10+ years. Steve's team has always been helpful and quick-to-respond. Most recently, Yolanda helped me update my account so that I could get some time-sensitive information. I appreciate that Yolanda obtained the information for me the same day. I would highly recommend Steve and his team for anyone in need of insurance."

Sarah Eichstedt

February 27, 2023

5  out of  5 rating by Sarah Eichstedt
"I've worked with Steve for years for both personal and business policies and have had nothing but great experiences! He's really good at explaining things and is always honest and thorough. Yolanda is great as well and always super responsive and helpful! Thanks Steve, Yolanda, and team!"

MCC Realty

February 9, 2023

5  out of  5 rating by MCC Realty
"I had a question to ask the Steve Bauer State Farm office without any prior contact with them. I left a long phone message, not too confident that I'd hear back in a timely manner. I received an email response RIGHT away. Wow! I cannot express how rare this is, and how much I appreciate their efficiency. Thank you, to Linda and the rest of the team who works there. Kimberly Munday"

Stephen Sellers

February 7, 2023

5  out of  5 rating by Stephen Sellers
"I had another great experience with Yolanda today -- she's really terrific, and as I mentioned this is not the time she's been so helpful. Today I needed help with our mortgage company, and Yolanda helped out immediately, including getting on the phone with the guy from the mortgage company. She is terrific!"

Miriam Resnick

February 3, 2023

5  out of  5 rating by Miriam Resnick
"Best insurance I have ever got! We had a case back then where our cat scratched a woman in our neighborhood. Steve Bauer took care of our case, updating us and being very helpful. Any time I call this office, I get an immediate and professional answer to my insurance needs. Everybody in the office is professional and efficient. Thank you, Steve, for helping us so efficiently"

Linda Cozzarelli

February 3, 2023

5  out of  5 rating by Linda Cozzarelli
"I have used State Farm for my insurance coverage for many years, When my agent moved out of the area, I moved my accounts to Steve Bauer in Berkeley's Elmwood. Steve and his associates are wonderful to work with. They are courteous, professional and efficient often going above and beyond to provide service. A recent billing question which required some creativity and research was solved within an hour by Linda Nguyen-Cheung. I highly recommend Steve and his associates."

Anup Kumar

February 2, 2023

5  out of  5 rating by Anup Kumar
"I have recently talked with Linda regarding my home insurance. She was accommodating and patient in listening to my questions. Thanks a lot."

duffy hecht

February 2, 2023

5  out of  5 rating by duffy hecht
"Excellent help. Always super fast returning calls. Recommend!"

Susanna Tse

February 1, 2023

5  out of  5 rating by Susanna Tse
"I have been Steve Bauer client for over 15 year I never have any problems if I have a problem he help me take care of it and all the-people work there is very helpful I very like then a lot .that’s why I am stayed with then"

Bryson Gentile

January 31, 2023

5  out of  5 rating by Bryson Gentile
"Yolanda was super available and helpful while we navigated getting coverage for our home which required a complex alarm installation over the holidays."


January 30, 2023

5  out of  5 rating by TJ S
"Yolanda (in Steve’s office) is always efficient, no matter what I request. I have been a customer for many moons and her customer service is always top notch!!"

James Dyer

January 30, 2023

5  out of  5 rating by James Dyer
"Steve Bauer and his staff are great always a pleasure to work with"

Miriam Fox

January 24, 2023

5  out of  5 rating by Miriam Fox
"Linda at Steve's office has been my go-to insurance expert for years. She made it very easy getting quotes and adding a car for my daughter when she got her driver's license. Most recently she helped set up my Mom's new State Farm auto policy. As usual Linda took care of us quickly and with exceptional customer service. Thank you Linda!"

Thomas Michahelles

January 19, 2023

5  out of  5 rating by Thomas Michahelles
"extremely reliable, very fair, very knowleageable, a delight to work with, thank you!"

Kim Le

January 19, 2023

5  out of  5 rating by Kim Le
"Very quick response from Yolanda at Steve Bauer's office."

Sarah Abelson

January 19, 2023

5  out of  5 rating by Sarah Abelson
"I have worked with Linda at State Farm on and off over the past few years. I originally had Linda help me to set up my motorcycle insurance which was lovely! She was so nice and helpful! When I sold my bike and had to cancel my insurance, I reached out to Linda, after a long time of not having emailed her, and she immediately replied and dealt with it for me! I was amazed that even with so much time passing she still remembered me and responded so quickly! When it came time to get insurance for my tiny home, there was Linda again, so consistently helpful and amazing! Highly recommend. As I told her, its so refreshing in a world where it takes people weeks to reply (if you're lucky to even get a reply) to have someone like her to help you. This is how you do business people! Thank you Linda, the rockstar!!"

Cezar Carvajal

January 13, 2023

5  out of  5 rating by Cezar Carvajal
"I appreciated Linda's help throughout the entire process. As a college student, it's hard to find some free time to go out and organize everything. Thankfully, Linda provided kind service and helpful information through it all!"

Chi C

January 11, 2023

5  out of  5 rating by Chi C
"A family of rats decided to make my Nissan Pathfinder their home. They built a nest and chewed the cars wires. Luckily, I had State Farm and they covered the cost of replacing the car's wiring harness (a $5K job). Steve Bauer's office did a wonderful job answering questions about my claim. A+++"

Victor Amporndanai

January 10, 2023

5  out of  5 rating by Victor Amporndanai
"Steve and his team are great. They are always responsive and proactive. We are managing 50+ properties and Linda is always on top of this to make sure that our properties are covered. 10000% recommended!"

Hollin Wilkins

January 5, 2023

5  out of  5 rating by Hollin Wilkins
"Linda Nguyen has been helping me out with insurance for the past two years and has been great! She is very prompt, helpful with any questions I have, and makes sure I have the coverage I want."

adrea broughton

January 3, 2023

5  out of  5 rating by adrea broughton
"My uncle had his house and auto policies with Steve Bauer at State Farm for a great many years. When it came time for me to continue his coverage on the house, Linda Nguyen-Cheung from Steve's office was a treasure to work with. She was patient, responsive and unflaggingly cheerful as we worked out the best coverage for the situation. I am so glad I had the chance to work with this office!"

Barbara Stack

December 14, 2022

5  out of  5 rating by Barbara Stack
"Steve and Yolanda as well as State Farm, itself, have given me great service over many years. Bravo and many thanks!"

Patrick Wildermuth

December 1, 2022

5  out of  5 rating by Patrick Wildermuth
"We have been working with Steve Bauer and Yolanda the entire time we have lived in the Bay Area. They are attentive and accommodating to all our insurance needs for our homes, automobiles, and rental units. They are the best."